Frequently Asked Questions
Our Shirts and Styles
- Are all your styles made in limited quantities?
- What type of fabric is used to make StyleMint styles?
- Will my StyleMint purchase shrink?
- How does StyleMint fit?
- Will sold-out items ever come back?
- Can I purchase items from prior months?
- Do I have to purchase something every month?
- What if I just want to make a one-time purchase?
- What is a Member Credit?
- Do Credits expire?
- Can I apply Member Credits across all Mints?
- How do returns for Member Credits work?
- How do I invite friends to shop?
Orders, Shipping, Tracking
- What types of payment do you accept?
- Why was my credit card declined?
- Can I change my order after it has been placed?
- How do I track my order?
- When can I expect my order to arrive?
- Can I rush my order?
- Do you ever charge for shipping?
- Where do you ship to?
- Do you ship to PO Boxes?
- How do I make an exchange or return an item?
- Does StyleMint charge sales tax?
Customer Care and Privacy
Our Shirts and Styles
Are all your styles made in limited quantities?
Yes. Our designs are manufactured in limited quantities each month.
What type of fabric is used to make StyleMint styles?
We use only the finest and most luxurious fabrics to ensure the softest hand feel and the best fit.
Will my StyleMint purchase shrink?
All natural fibers, including cotton, shrink to some degree. We have combined Pima Cotton with Rayon Modal to ensure the least amount of shrinkage possible. To reduce shrinkage, wash in cool water with low-dry heat to dry.
How does StyleMint fit?
Our styles are a true contemporary fit. We have created a size chart that instructs you how to measure yourself to ensure the best fit.
Will sold-out items ever come back?
We regularly review best-sellers and highly sought-after pieces and place reorders on occasion and announce them via Facebook, Twitter, our blog and email. Pieces do tend to sell out quickly, so we encourage our members to review new selections as soon as they are released at the beginning of each month.
Can I purchase items from prior months?
Our styles are manufactured in limited quantities, but items from previous months may still be available. Contact Customer Care if you are having trouble finding that perfect style!
Do I have to purchase something every month?
Nope! StyleMint no longer requires you to sign up for a membership to shop. As of October 31, 2014 you can shop all the mints without incurring any monthly fees - and no need to skip!
What if I just want to make a one-time purchase?
StyleMint.com is no longer a membership site so you can make a one-time purchase commitment free.
What is a Member Credit?
One StyleMint Member Credit is worth $79.98 and can only be redeemed in whole amounts. Additional fees such as international shipping, expedited shipping, and processing fees and taxes may be applicable and cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits you have, per order, up to the order total. If your subtotal is less than the whole amount of the credit value, you have the option to apply your credit(s) to cover your remaining balance. By applying this credit, you will forfeit any remaining value from the credit used.
Do Credits expire?
Yes. A Member Credit will expire one year from the date of purchase and/or issuance. Credits issued by customer service may have a different expiration time, which will be specified upon receipt of such a credit. After a credit expires, you will no longer see it in your total in the Credits section under Account Settings.
Can I apply Member Credits across all Mints?
Yes. When you check out, your credits from all Mints will be applied automatically. Member Credits can only be redeemed in whole amounts of the credit value. Additional fees such as international shipping, expedited shipping, processing fees and applicable taxes cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits per order up to the order total.
How do returns for Member Credits work?
Although Member Credits are universal to all our Mints, all returns for Credits will be returned in the original Mint type. Please keep in mind that returns for Member Credits are at The Lucky Group, Inc.'s discretion and only offered on full-priced items. Sale and promotional items must be returned for the original method of payment or a Mint product of equal value. Exclusions may apply and some products are final sale.
How do I invite friends to shop?
Click "Invite Friends" in your Showroom and send your unique referral link to your friends.
Orders, Shipping, Tracking
What types of payment do you accept?
StyleMint accepts Visa, MasterCard, American Express and Discover credit cards. We do not accept pre-paid gift cards, personal checks or money orders.
Why was my credit card declined?
If a debit card or check card is used to make a purchase on the StyleMint website, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
StyleMint does not have the capability nor are they obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank's temporary hold, we can not be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.
Can I change my order after it has been placed?
Please contact our Customer Care department at 1-888-459-3577 immediately if you would like to change your order. If your order has already shipped, you may return it to us for a credit refund.
How do I track my order?
You can easily track your orders by logging into your StyleMint account, clicking on Account Settings, and selecting Order History. Orders take 1-2 business days for processing and handling before tracking information is made available online.
When can I expect my order to arrive?
A standard order takes approximately 1-2 business days for processing and handling. After that, an order that is then shipped within the contiguous United States should take another 5-7 business days to arrive. Please allow an extra 1-2 weeks for delivery to Alaska and Hawaii. An order shipped to Canada should take 7-10 business days to arrive. An order placed at the start of the month or around special promotions and holidays may take additional time due to increased order volume.
Can I rush my order?
Yes (domestic only). We offer three-day shipping on orders shipping to the contiguous United States for a fee of $9.95 per order. Unfortunately, we do not yet offer expedited shipping for orders shipping to Canada.
Do you ever charge for shipping?
We provide free shipping for orders shipped to the contiguous United States. Additional shipping and handling charges may apply for orders shipped to Alaska, Hawaii. For orders shipped to Canada, you will be charged a $9.99 per item surcharge to cover the additional cost of shipping to Canada as well as duties and taxes. As such, you will not be responsible for paying duties and taxes upon delivery of your order. The purchase of any sale item(s) will incur a standard flat shipping rate of $4.99 per order.
Where do you ship to?
We currently ship to all US states, and Canada. We do not ship to APO/FPO addresses.
Do you ship to PO Boxes?
Yes! Our packages are shipped via the US or Canadian Postal Service. However, orders that ship via expedited delivery require a physical address and cannot be delivered to PO Box addresses.
How do I make an exchange or return an item?
If you are not satisfied with your StyleMint selection for any reason, contact Customer Care within 30 days of receiving your shipment (have your order number ready) and we'll gladly handle your request. A pre-paid return label will be emailed to you. Returned items must be unworn, unused, and include all original packaging and must be received before a refund or exchange is issued. All refunds will exclude shipping and handling fees. Please note: We do not accept returns or exchanges for bottoms in the Lingerie and Swim categories. Sale items or those purchased as a part of a special promotion must be returned in exchange for the original method of payment or a StyleMint product of equal or lesser value. Exclusions may apply. If you are sent a replacement order but fail to return the original merchandise, you may incur a charge for the replacement order. Please note: Final sale items are ineligible for return or exchange. For more details, please read our Return Policy.
Does StyleMint charge sales tax?
Residents shipping to addresses within California, New York, and Illinois are subject to the respective state's sales tax.
Customer Care and Privacy
How can I contact StyleMint Customer Care?
Customer Care agents are available to assist you Monday through Friday 9am-5pm Pacific Time:
Phone: Call toll-free 1-888-459-3577
How can I unsubscribe from StyleMint emails?
To adjust your email notifications, go to Account Settings, Email Notifications. You may also click Unsubscribe at the bottom of any of our emails.