FAQ

Our Shirts and Styles

1. Are your Ts exclusive to StyleMint?
2. Are all your Ts made in limited quantities?
3. What type of fabric is used to make StyleMint Ts?
4. Will my StyleMint T shrink?
5. How do StyleMint Ts fit?
6. Will sold-out items ever come back?
7. How often will I receive new selections?
8. Can I purchase items from prior months?
   
   

Membership and Credits

1. Do I have to purchase something every month?
2. What if I do not like any of the selections presented to me?
3. Can I purchase more than one item during the month?
4. Can you combine StyleMint credits with promotion/discount codes?
5. When will my credit card be charged?
6. What if I don't like the idea of commitment?
7. What if I just want to make a one-time purchase?
8. What are credits?
9. When do credits expire?
10. I was charged a credit, but I just forgot to skip this month.
11. Where is the link to skip this month? Why can't I see it?
12. How do I cancel my membership?
13. How old must I be to purchase from StyleMint?
    
    

Orders, Shipping, Tracking

1. What types of payment do you accept?
2. Why was my credit card declined?
3. Can I change my order after it has been placed?
4. How do I track my order?
5. When can I expect my order to arrive?
6. Can I rush my order?
7. I haven't received my items yet. What do I do?
8. Do you ever charge for shipping?
9. Where do you ship to?
10. Do you ship to PO Boxes?
11. How do I make an exchange or return an item?
12. Does StyleMint charge sales tax?
    
    

Customer Service and Privacy

1. How can I contact StyleMint Customer Care?
2. How can I unsubscribe from StyleMint emails?
3. Is my personal information safe?
   
   

Our Shirts and Styles

1. Are your Ts exclusive to StyleMint?

   Yes, all of our shirts are designed by Ashley Olsen and Mary-Kate Olsen, exclusively for StyleMint members.

2. Are all your Ts made in limited quantities?

   Yes. Our exclusive Ts are manufactured in limited quantities each month.

3. What type of fabric is used to make StyleMint Ts?

   We use only the finest and most luxurious Pima Cotton and Rayon Modal to ensure the softest hand feel and the best fit.

4. Will my StyleMint T shrink?

   All natural fibers, including cotton, shrink to some degree. We have combined Pima Cotton with Rayon Modal to ensure the least amount of shrinkage possible. To reduce shrinkage, wash in cool water with low-dry heat to dry.

5. How do StyleMint Ts fit?

   Our Tees are a true contemporary fit; slim body with enough room for layering and comfort. We have created a size chart that instructs you how to measure yourself to ensure the best fit.

6. Will sold-out items ever come back?

   We regularly review best-sellers and highly sought-after pieces and place reorders on occasion and announce them via Facebook, Twitter, our blog and email. Pieces do tend to sell out quickly, so we encourage our members to review new selections as soon as they are released at the beginning of each month.

7. How often will I receive new selections?

   You will receive an email on the 1st of each month with your latest selections, chosen for you based on your StyleProfile. You then have 5 days to chose one or more of your selections for purchase, view more styles or "Skip this Month" at no charge.

8. Can I purchase items from prior months?

   Our exclusive shirts are manufactured in limited quantities, but items from previous months may still be available. Contact Customer Care if you are having trouble finding that perfect shirt!

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Membership and Credits

1. Do I have to purchase something every month?

   Not at all! There is no obligation to purchase. You will be presented with new selections on the 1st of each month. If you elect to "Skip this month" by the 5th day of each month you will not be charged.

2. What if I do not like any of the selections presented to me?

   Click the "Show Me More" button in your showroom to view more styles.

3. Can I purchase more than one item during the month?

   Yes! Simply view your Styles and select as many shirts as you like. Each shirt is just $29.99 with free shipping and returns!

4. Can you combine StyleMint credits with promotion/discount codes?

   You cannot combine credit redemption with any promotional offer. Credits can only be redeemed against a selection at regular price.

5. When will my credit card be charged?

   Your credit card will not be charged until you make your first purchase! After you make your first purchase, you will be charged the monthly membership fee of $29.99 on the sixth day of the month, unless you elect to "skip" that month. This charge will add one credit to your account which may be redeemed for any item in our collection, at any time up to a year from the date that credit accrued.

6. What if I don't like the idea of commitment?

   We give you the best Ts of the season, personalized for you, with absolutely no obligation! Remember, you won't be charged until your first purchase. After your first purchase, you always have the option to skip any month without charge by clicking "Skip this Month" by the 5th day of each month. No commitment, no obligation!

7. What if I just want to make a one-time purchase?

   StyleMint is a membership site. We currently don't support one-time purchases. However, there is never an obligation to purchase and you may cancel your membership at any time.

8. What are credits?

   One credit is worth one item at full price, $29.99. Credits can be used towards the purchase of any item we offer at any time, and must be used within one year. You can accumulate a maximum of 5 credits.

9. When do credits expire?

   Monthly credits expire one year from the date of purchase.

10. I was charged a credit, but I just forgot to skip this month.

    We will offer a one time courtesy refund for members who accidentally neglect to 'skip' their monthly credit.

11. Where is the link to skip this month? Why can't I see it?

    The "Skip This Month" link is located at the top right of every StyleMint page for the first 5 days of every month. If you have placed an order, or opted to skip within the first 5 days, you will no longer see this link and you will not be charged.

12. How do I cancel my membership?

    Please call one of our friendly Customer Care agents at 1-888-459-3577. Monday-Friday 9am - 5pm Pacific Time.

13. How old must I be to purchase from StyleMint?

    You must be 18 or older to purchase items from our collection.

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Orders, Shipping, Tracking

1. What types of payment do you accept?

   StyleMint accepts Visa, MasterCard, American Express and Discover credit cards. We do not accept pre-paid gift cards, personal checks or money orders.

2. Why was my credit card declined?

   If a debit card or check card is used to make a purchase on the StyleMint website, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.

   StyleMint does not have the capability nor are they obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank's temporary hold, we can not be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.

3. Can I change my order after it has been placed?

   Please contact our Customer Care department at 1-888-459-3577 immediately if you would like to change your order. If your order has already shipped, you may return it to us for a credit refund. A restocking fee of $5.95 applies to all refunds.

4. How do I track my order?

   You may track your order by going to your Account page and clicking Order Info. Tracking information will be available towards the end of the next business day after you place your order.

5. When can I expect my order to arrive?

   Orders shipping to the contiguous United States usually take 5-7 business days. Orders shipped to Canada, Alaska and Hawaii usually take 7-10 business days.

6. Can I rush my order?

   We will be offering expedited shipping soon. For orders shipping to the contiguous United States, expect delivery in 5-7 business days.

7. I haven't received my items yet. What do I do?

   You can check on the status of your order by going to your Account page and then clicking Order Info.

8. Do you ever charge for shipping?

   We provide free shipping for orders shipped to the contiguous United States. Additional shipping and handling charges may apply for orders shipped to Alaska, Hawaii and Canada.

9. Where do you ship to?

   We currently ship to all US states, and Canada. We do not ship to APO/FPO addresses.

10. Do you ship to PO Boxes?

    Yes! Our packages are shipped via the US or Canadian Postal Service.

11. How do I make an exchange or return an item?

    If you are unsatisfied with your StyleMint selection for any reason, contact Customer Care within 30 days and we'll gladly exchange it for a StyleMint credit or an item of your choice (if available). A pre-paid return label will be emailed to you. Items being returned must be unworn, unused, and include all original packaging. As we are offering limited-edition styles, a $5.95 restocking fee is applied to all non-damaged items returned for a refund. This fee does not apply for exchanges or credit refunds.

12. Does StyleMint charge sales tax?

    Residents shipping to addresses within California are subject to California sales tax. Other United States residents are not subject to sales tax.

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Customer Service and Privacy

1. How can I contact StyleMint Customer Care?

   Email: customercare@stylemint.com

   Chat: click on the Live Chat button (bottom right corner)

   Phone: call 1-888-459-3577 Monday - Friday 9am - 5pm Pacific Time

2. How can I unsubscribe from StyleMint emails?

   To adjust your email notifications, go to Account Settings, Email Notifications. You may also click Unsubscribe at the bottom of any of our emails.

3. Is my personal information safe?

   Our members' safety and privacy are our utmost priority at StyleMint. Members' data will never be sold to or shared with third-party marketers. Please see our Privacy Policy for details.

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